Safety
Built around trust, every single booking
Unwhu was designed with safety at its core — for customers, for valeters, and for the vehicles in our care.
Background checked
Every valeter
Identity verified
Before first booking
Skills assessed
Hands-on evaluation
Insurance covered
All active jobs
Reviewed regularly
Ongoing performance checks
Code of conduct
Agreed before onboarding
How we keep every booking safe
Safety isn't a feature we bolted on — it's baked into every layer of how Unwhu operates.
Vetted professionals only
Every valeter on our platform passes a multi-stage screening process before their first booking. This includes identity verification, a background check, reference review, and a hands-on skills assessment. We don't cut corners — your vehicle and your peace of mind matter.
Rating & review system
After every completed service, both customers and valeters leave a review. This creates a transparent, two-way accountability system. Valeters with consistently low scores are reviewed and, where necessary, removed from the platform.
Real-time booking visibility
From the moment you confirm a booking, you can track its status in real-time — from valeter assignment through to job completion. You'll always know who is working on your vehicle and when.
Secure payments
No cash changes hands at the point of service. All transactions are processed digitally through our platform, creating a clear record for every booking. You're charged only once the job is confirmed complete.
Incident reporting
If something doesn't go as expected, we make it simple to report. Our in-app reporting tool connects you directly to our support team, who are trained to handle vehicle-related concerns quickly and fairly.
24/7 support access
Questions don't keep business hours. Our customer support team is available around the clock via in-app chat and email, with escalation to phone support for urgent issues.
Valeter conduct
A code every valeter agrees to
Before joining the Unwhu platform, every valeter must read and accept our professional code of conduct. This covers how they interact with customers, how they handle vehicles, what products they're permitted to use, and how they're expected to behave on a job.
Violations are taken seriously. Reported breaches trigger an immediate review, and where the conduct is found to be in breach of our standards, the valeter's account is suspended or permanently removed.
Respectful communication at all times
Care and attention for all vehicle types
No use of unapproved products or techniques
Honesty about any accidental damage
Insurance on every active job
Every Unwhu booking is covered by our platform-level public liability insurance throughout the duration of the service. If something unexpected happens to your vehicle while in the care of an Unwhu valeter, you're protected. Full policy details are available on request via our support team.
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